This Privacy Policy explains how Actually Cute Customs LLC collects, uses, stores and protects your personal information when you visit our website or use our custom product services. The services described on this site are developed and operated by the developer CuteCustoms. Please read this policy carefully before using our website or placing an order.
Introduction
This Privacy Policy describes the personal information practices of Actually Cute Customs LLC, a custom products studio based at 382 W Parkway Dr, Kaysville, Utah 84037-6897, United States. The services described throughout this website are developed and operated by the developer CuteCustoms.
By using our website at cutecustoms.lol, by contacting us, or by placing an order, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or our services. We encourage you to review this policy from time to time because we may update it as our practices and the law evolve.
We use plain language wherever possible so you can understand exactly what happens with your information. This policy applies to all visitors, customers and prospective customers, whether you browse our site, send us a message or order a custom product for yourself or for someone you love.
Our Commitment to Your Privacy
We believe that privacy is not a feature but a promise. Actually Cute Customs LLC is committed to handling your personal information with honesty, transparency and care.
We collect only the information we genuinely need to serve you, and we never sell your personal information to anyone. We do not rent, trade or give away your details for advertising purposes. Our team treats every order as a private matter, from the first sketch to the final delivery.
When you share an address, a phone number or a personal message for a gift, that information is used for the purpose you intended and nothing more. We store your information securely, and we restrict access to it. If you ever have a question about how we handle your data, our team is happy to answer it clearly and quickly.
Information We Collect
We collect two main categories of information: information you give us directly and information we collect automatically when you browse our website.
The first category includes your name, your email address, your phone number, your billing address and your shipping address. It also includes the details of your custom order, including design notes, uploaded files, gift messages and personalization text.
The second category includes technical details about your device and your visit, such as your browser type, your operating system, your screen size, your approximate location and the pages you view. We combine these two categories to give you a smooth and personal experience. We keep our collection practices simple and proportionate, and we never ask for information we do not need.
Information You Provide Directly
Most of the information we hold about you comes from you. When you use our contact form, you give us your name and email address. When you request a quote, you may give us a phone number and project details. When you place an order, you give us a shipping address, a billing address and payment details.
When you send us design files, photos or messages for personalization, we receive those files as part of your order. We use this information to respond to your requests, prepare quotes, produce your custom products and deliver them to you. We also use it to send you updates about your order.
The gift messages and personalization text you provide are used to create the products you asked for. Please do not share sensitive personal data with us unless it is necessary for your order. If you do share sensitive data because your project requires it, we will treat it with the highest level of care and limit its use to your project.
Information Collected Automatically
When you visit cutecustoms.lol, our systems automatically record certain technical information. This includes your internet protocol address, the type of browser you use, the device you are on and the pages you visit. It also includes the date and time of your visit and the website that referred you to us.
We collect this information through standard web server logs and through analytics tools. Automatic information helps us understand how visitors use our site, which pages are popular and where visitors run into trouble. We use this understanding to make our website faster, clearer and easier to use.
This technical data is generally not linked to your name or email address unless you contact us or place an order. We keep automatic logs for a limited period and then delete them. We do not use this data to build a profile about you for advertising purposes.
How We Use Your Information
We use your personal information for clear and limited purposes. First, we use it to communicate with you about quotes, orders and support. Second, we use it to produce and deliver your custom products, including any personalization you requested.
Third, we use it to process payments and prevent fraud. Fourth, we use it to improve our products, website and customer service. Fifth, we use it to send you order updates and, if you opt in, occasional news about our studio.
We do not use your information in ways that are incompatible with these purposes. If we want to use your information for a new purpose, we will update this policy and, where required, ask for your consent. We never use your information for intrusive marketing, and we never sell it. Our use of your data is guided by your interests and by the law.
Legal Bases for Processing
Under applicable privacy laws, we need a legal basis to process personal information. The legal bases we rely on are these.
First, performance of a contract: we process your information to fulfill the order you placed with us. Second, legitimate interests: we process basic technical and business information to operate, improve and protect our studio, our website and our customers.
Third, consent: where you give us permission, for example when you sign up for news, we process your information based on that consent. Fourth, legal obligation: we may process information to comply with tax, accounting, safety and other legal duties. You may withdraw your consent at any time by contacting us. When we rely on legitimate interests, we balance our interests against your privacy rights and we take steps to limit any impact on you.
Third Party Service Providers
We rely on a small number of trusted service providers to run our studio. These providers help us with website hosting, email delivery, payment processing, shipping, printing and design tools.
When you place an order, your details may pass through these providers so that the order can be completed. Each provider is bound by a contract that limits how it may use your information. We choose providers with strong security and privacy practices.
Some providers operate outside the United States, which means your information may be stored or processed in other countries. We use safeguards, such as standard contractual terms, to keep your information protected wherever it travels. We review our provider list regularly, and we remove providers that no longer meet our standards.
Your Privacy Choices
You are in control of your personal information. You can ask us to update, correct or delete the information we hold about you at any time. You can ask us to stop sending you news or promotional messages.
You can ask for a copy of the personal information we hold about you. You can ask us to limit how we use your information in certain cases. You can also ask us to transfer your information to another service.
We will respond to your request within the time allowed by law, usually within thirty days. To make a request, simply contact us using the details at the end of this policy. We may ask you to confirm your identity so that we can protect your account and your data. We will never penalize you for exercising your rights.
Data Retention
We keep your personal information only as long as we need it. Order information is kept for as long as necessary to fulfill the order, provide support, handle returns and comply with tax and accounting rules, which may be several years.
Communication history is kept while we are working with you and for a short time after. Technical logs are kept for a limited period and then deleted. If you ask us to delete your information, we will remove what we can and keep only what the law requires.
We review our retention periods regularly. Our goal is to hold the least amount of information, for the shortest time, that still lets us serve you well. When information is no longer needed, we delete it securely so that it cannot be misused.
Data Security
Protecting your information is a priority for our studio. We use reasonable technical, organizational and physical safeguards to keep your data safe. Our website uses secure connections to protect information in transit.
Access to your personal information is limited to team members who need it for their work. We use secure passwords, and we control who can reach our systems. Payment details are handled by certified payment processors rather than stored by us.
We review our security practices and update them as threats evolve. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security incident affects your information, we will notify you and the relevant authorities as required by law. You can help by keeping your own devices and accounts secure.
Privacy for Children
Our services are designed for adults, and our products are for everyone, but we do not target children under the age of thirteen. We do not knowingly collect personal information from children under thirteen.
If you believe that a child has provided personal information to us, please contact us right away so we can remove it. If we learn that we have collected personal information from a child without proper consent, we will delete it as soon as possible.
A parent or guardian who has questions about a child and our website is welcome to contact us. We encourage families to talk about online privacy together. When an adult orders a personalized product for a child, such as a custom onesie or a birthday banner, we use only the information needed to make that product. We never collect more than is necessary.
International Data Transfers
Our studio is based in Kaysville, Utah, United States, and most of our customers are in the United States. Some of the services we use, such as web hosting and email tools, may process data in other countries.
When your information is transferred across borders, we take steps to protect it. We rely on safeguards recognized by law, including standard contractual clauses and other approved transfer mechanisms. These safeguards require the receiving party to protect your information at a level comparable to the law where you live.
If you have questions about international transfers, we will gladly explain the safeguards we use. You can request a copy of the relevant safeguards by contacting us. Our goal is that your information is protected no matter where it is stored or processed.
Your Rights and How to Exercise Them
Depending on where you live, you may have specific privacy rights. You may have the right to know what information we hold about you. You may have the right to correct inaccurate information. You may have the right to delete your information.
You may have the right to limit or object to certain processing. You may have the right to take your data with you when you switch providers. You may also have the right to complain to a privacy authority in your region.
To exercise any of these rights, contact us using the details below. We will verify your identity and respond within the time allowed by law. We will not charge a fee for a reasonable request. If we cannot help you for a legal reason, we will explain why in plain language.
Do Not Track Signals
Some browsers offer a do not track setting that sends a signal to websites. We treat do not track signals with respect.
Because our site does not use behavioral advertising, we do not track you across other websites for advertising purposes. We honor the spirit of the do not track setting by keeping our data collection minimal and transparent.
You can find more control through your browser privacy settings, where you can block cookies, clear your history and manage site permissions. If do not track standards change in the future, we will review our practices to make sure we continue to respect your choices. We will update this policy if our treatment of do not track signals changes.
Third Party Links
Our website may contain links to other websites that we do not operate. These third party sites have their own privacy policies, and we are not responsible for their practices.
If you click a link to leave our site, please review the privacy policy of the site you visit. We encourage you to be careful about the information you share online. The presence of a link does not mean we endorse the linked site.
When you place an order through us, any payment page you use belongs to our payment processor, and that processor has its own privacy practices that apply to its part of the transaction. We suggest you read those policies too. We aim to link only to sites we trust, but we cannot control how others use your information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make changes, we will revise the effective date at the top of this page.
If the changes are significant, we will add a notice on our homepage and, where appropriate, contact you by email. We encourage you to review this policy whenever you visit our website. Continued use of our website or our services after a change means you accept the updated policy.
Older versions of this policy are available on request. We will never apply significant changes retroactively without telling you and, where the law requires, giving you a chance to object or consent.
How to Contact Us
If you have questions, concerns or requests about this Privacy Policy or about your personal information, we are glad to hear from you. You can reach the developer CuteCustoms and the team at Actually Cute Customs LLC through the contact details below.
Our physical address is 382 W Parkway Dr, Kaysville, Utah 84037-6897, United States. You can email us at notify@cutecustoms.lol or call us at +18544581969.
We aim to respond to every privacy request within ten business days. If you are not satisfied with our response, you may have the right to complain to the data protection authority in your region. We thank you for trusting us with your information.